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Constructive Feedback |
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Constructive feedback increases
self-awareness, offers options and encourages development, so it is
important to learn how to give it effectively. Constructive
feedback does not mean only positive feedback. Negative feedback,
given skilfully, can be just as important and probably more useful.
Destructive feedback is that which
is given in an unskilled way that leaves the recipient feeling bad -
with seemingly nothing on which to build.
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Start with the positive |
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Most people need encouragement and
need to be told when they are doing something well. When offering
feedback it can help the recipient to hear first what you liked about
their performance.
Our culture tends to emphasise the
negative. The focus is likely to be on mistakes more often than
strengths. In a rush to criticise we may overlook the things we
liked. If the positive is registered first, any negative is more
likely to be listened to - and acted upon.
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Be specific |
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Try to avoid general comments which
are not very useful when it comes to developing skills. Statements
such as "You were brilliant!" or "It was awful!" do not give enough
detail to be useful sources of learning. Try to pinpoint what the
person did which led you to use the label "brilliant" or "awful".
Specific feedback provides more
opportunity for learning.
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Refer to behaviour that can be
changed |
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It is not likely to be helpful to
give a person feedback about something over which they have no choice or
control. It is not offering information about which a person can
do very much.
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Offer alternatives |
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If you do offer negative feedback,
then do not simply criticise - but suggest what the person could have
done differently. Turn the negative into a positive suggestion.
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Be descriptive rather than
evaluative |
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Tel the person what you saw or heard
and the effect it had on you, rather than merely saying that something
was "good", "bad", etc.
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Own the feedback |
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It is easy to say to the other
person, "You are ..." This suggests that you are stating a
universally agreed opinion about that person. In fact, all we are
entitled to give is our own experience of that person at a particular
time. It is important that we take responsibility for the feedback
we offer. Beginning the feedback with "I" or "In my opinion" is a
way of avoiding the impression of giving definitive judgements about a
person.
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Leave the recipient with a choice |
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Feedback which demands change or is
imposed heavily on the other person may invite resistance and is not
consistent with a belief in each of us having personal autonomy.
The aim of feedback is not to tell somebody how they must behave in
order to suit us. Skilled feedback offers people information about
themselves in a way that leaves them with a choice about whether to act
on it or not. It can help people to examine the consequences of
any decision to change or not to change - but does not involve
prescribing change (except in exceptional circumstances). |
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